Amazon Connect now provides you with agent hierarchy filters on the contact search page in the Amazon Connect UI. This launch enables contact center leaders to drill-down into their hierarchy to review contacts handled by specific contact center sites, departments…

Amazon CloudWatch now offers cross-account and cross-region log centralization, allowing customers to copy log data from multiple AWS accounts and regions into a single destination account. This capability seamlessly integrates with AWS Organizations, enabling efficient aggregation of logs from workloads…

AWS Lambda now supports creating or updating functions using container images stored in an Amazon Elastic Container Registry (ECR) repository located in a different AWS account than the Lambda function in all GovCloud Regions (AWS GovCloud (US-West) and AWS GovCloud…

Today, AWS End User Messaging SMS announces support for AWS CloudFormation, enabling customers to deploy and manage SMS resources using AWS CloudFormation templates. Using AWS CloudFormation, customers can standardize how they setup and manage their SMS resources along side their…

Amazon Corretto 25, a Long Term Support (LTS) version, is now generally available. Amazon Corretto is a no-cost, multi-platform, production-ready distribution of OpenJDK. You can download Corretto 25 for Linux, Windows, and macOS from our downloads page. Amazon Corretto 25…