AWS Entity Resolution now provides record-level confidence scores for Machine Learning (ML) based matching workflows, giving you a per-record signal of how confident the model is in each individual identity match. Previously, all records within a match group carried the…

AWS Private Certificate Authority (AWS Private CA) announces the availability of the AWS Private CA Connector for Kubernetes as a managed Amazon EKS add-on and the AWS Private CA Connector for Active Directory in AWS GovCloud (US-East) and AWS GovCloud…

Amazon Connect Customer Profiles now sends segment membership events, providing the ability to receive real-time and scheduled notifications when customer profiles enter or exit a segment, such as high-value customers or low-satisfaction customers. Previously, detecting when customer profiles joined or…

Amazon Elastic Block Store (Amazon EBS) Volume Clones now supports copying EBS volumes across AWS accounts with re-encryption. You can copy EBS volumes to any AWS account, re-encrypting with an AWS Key Management Service (AWS KMS) key in the target…

Amazon Connect Customer now gives contact center managers the ability to set specific capacity limits for different kinds of work. Previously, concurrency settings were applied at the channel level so all contacts within a channel were treated the same regardless…