Amazon Connect Customer dashboards now support reporting on routing steps and agent proficiencies enabling supervisors to monitor and optimize how contacts are matched to agents based on agent proficiencies. Managers can filter agents by their assigned proficiencies, group metrics by…

You can now easily configure custom domain names on Amazon MSK Provisioned clusters, on either ZooKeeper or KRaft mode for metadata management. This capability helps client applications maintain the same connection endpoints, simplifying cluster migrations, disaster recovery failovers, and scaling…

Amazon Elastic Container Registry (Amazon ECR) has increased the maximum number of replication rules per registry from 10 to 25. Previously, customers with complex multi-region or multi-account architectures were constrained to 10 replication rules per registry, requiring them to consolidate…

Amazon Quick announces support for no data message customization, enabling authors to replace the default "No data to display" message with a tailored message when a visual returns no data. Authors can configure a custom title, subtitle, and hyperlink that…

AWS Network Firewall now provides rule hit counts for stateful rules, giving network administrators and security engineers visibility into how often each stateful rule in the firewall policy matches network traffic. AWS Network Firewall is a managed network firewall service…