Posted inMicrosoft Teams
![Dynamics 365 Customer Service – Automate case lifecycle tasks with Case Management Agent [MC1163794]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-jplenio-1119973-1024x683.webp "Dynamics 365 Customer Service - Automate case lifecycle tasks with Case Management Agent [MC1163794] 36")
Posted inDynamics 365 Apps
Dynamics 365 Customer Service – Automate case lifecycle tasks with Case Management Agent [MC1163794]
Message ID: MC1163794 We are announcing the ability to automate case lifecycle tasks with Case Management Agent, which automates case creation and updates, facilitates collaboration with experts, and streamlines the case follow-up and closure process in Dynamics 365 Customer Service.…
![Microsoft Dataverse – Update system jobs retention policy from environment settings [MC1163795]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-karolina-grabowska-4194852-1024x683.webp "Microsoft Dataverse – Update system jobs retention policy from environment settings [MC1163795] 37")
![Dynamics 365 Sales – Improve research relevance by adding custom web sources for the agent [MC1163770]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-davidmcbee-392031-1024x683.webp "Dynamics 365 Sales - Improve research relevance by adding custom web sources for the agent [MC1163770] 41")
