(Updated) New Tools feature coming to the Microsoft Copilot Chat prompt box [MC1122153]
Posted inMicrosoft 365 suite

(Updated) New Tools feature coming to the Microsoft Copilot Chat prompt box [MC1122153]

Message ID: MC1122153 (Updated) Updated August 21, 2025: We have updated the timeline. Thank you for your patience.Beginning mid-August 2025, we're introducing a new Tools feature in the Copilot Chat prompt box. Tools acts as a lightweight entry point into…
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Dynamics 365 Customer Service & Dynamics 365 Contact Center – Set up microphone connection on representative sign-in [MC1138823]
Posted inDynamics 365 Apps

Dynamics 365 Customer Service & Dynamics 365 Contact Center – Set up microphone connection on representative sign-in [MC1138823]

Message ID: MC1138823 We are announcing the ability to enable service representative's microphones to be connected prior to calls beginning in Dynamics 365 Contact Center. This feature is currently available in preview.How does this affect me?This option helps reduce latency…
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Viva Engage: Public discussions now available in Workplace Search and Copilot Search [MC1138788]
Posted inMicrosoft Viva

Viva Engage: Public discussions now available in Workplace Search and Copilot Search [MC1138788]

Message ID: MC1138788 IntroductionWe’re expanding the visibility of Viva Engage content in enterprise search experiences. Users will now be able to discover discussion posts from public Communities and Storylines in search results across Microsoft 365 surfaces such as Office.com, SharePoint.com, and…
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