Modern Workspace Pro | Your Hub for Cloud, Copilot, Azure, AWS & GCP

Dynamics 365 Contact Center – Shift bidding for customer service representatives [MC1062977]

Message ID: MC1062977 We are announcing the shift bidding for customer service representatives feature for Dynamics 365 Contact Center. This feature allows schedulers to manage and release shifts for bidding, allowing customer representatives to bid on shifts that align with…

Modern Workspace Pro 26 April 2025New feature, Stay informed1

Dynamics 365 Apps

Dynamics 365 Contact Center – Automated and manual scheduling for shift plans [MC1062976]

Message ID: MC1062976 We are announcing the Automated and manual scheduling for shift plans feature for Dynamics 365 Contact Center. This feature supports both manual and automated scheduling, enabling businesses to efficiently assign service representatives to shifts based on forecasted…

Modern Workspace Pro 26 April 2025New feature, Stay informed1

Dynamics 365 Apps

Dynamics 365 Contact Center – Introducing the Manage time-off requests feature [MC1062979]

Message ID: MC1062979 We are announcing the Manage Time-off Requests feature for Dynamics 365 Contact Center. This feature will allow service representatives to submit leave requests that supervisors can review, approve, and integrate into scheduling. This feature will reach general…

Modern Workspace Pro 26 April 2025New feature, Stay informed1

Dynamics 365 Apps

Dynamics 365 Contact Center – Create and manage shift plans for effective staffing and service coverage [MC1062974]

Message ID:MC1062974Message revision:[MC1062974]We are announcing the Create and manage shift plans for effective staffing and service coverage feature for Dynamics 365 Contact Center. This feature enables the creation of detailed shift plans that define staffing needs and required skills while…

Modern Workspace Pro 26 April 2025Stay informedNo Comments

Dynamics 365 Apps

Dynamics 365 Contact Center – Create and analyze forecast scenarios for case and conversation volumes [MC1062975]

Message ID:MC1062975We are announcing the Create and analyze forecast scenarios for case and conversation volumes feature for Dynamics 365 Contact Center. This feature enables users to predict case and conversation volumes with daily and intraday forecasts, analyze trends, break down…

Modern Workspace Pro 26 April 2025Stay informedNo Comments

Microsoft Power Automate

Power Automate – Save flow for future retrieval with designer resiliency [MC1062963]

Message ID: MC1062963 We are announcing the Save flow for future retrieval with designer resiliency feature for Power Automate. This feature automatically saves a copy of flows to browser storage upon a failed save, even if there are errors present.…

Modern Workspace Pro 26 April 2025Stay informed1

Mike on Anthropic Claude Sonnet is now available in Microsoft 365 Copilot [MC1247880]17 April 2026
Really interesting update. It feels like the bigger story here is not just that another model has been added, but…
Mike on Copilot entry point changes in Excel [MC1282571]17 April 2026
This is a helpful breakdown of what looks like a small UX change on the surface but has very real…
AI Logo Generator on GCP Release Notes: February 14, 202617 February 2026
It’s exciting to see Google SecOps SIEM and SOAR updates rolling out globally. I’m curious if there are any significant…
AI Music Generator on GCP Release Notes: February 13, 202615 February 2026
Security bulletins like the one for CVE-2025-13292 are always a bit concerning, but it’s reassuring to know Google is actively…
Nano Banana AI on GCP Release Notes: February 12, 202614 February 2026
This migration tool seems like a great step for those looking to modernize their infrastructure. Being able to move App…