Posted inAmazon Web Services
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Route to least active representatives in messaging channels [MC1061481]
Message ID: MC1061481 We are announcing the Route to least active representatives in messaging channels feature for Dynamics 365 Contact Center. This feature will enable admins to configure least active assignment strategy on messaging queues to route the work items…




![(Updated) Microsoft Teams introduces efficiency mode to improve app responsiveness [MC1287373] 30 pexels jerseypics 639086](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-jerseypics-639086.webp)
![(Updated) Microsoft Teams introduces efficiency mode to improve app responsiveness [MC1287373] 31 pexels pixabay 235990](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-pixabay-235990.webp)
![Dynamics 365 Contact Center – Route to least active representatives in messaging channels [MC1061481] 32 Dynamics 365 Contact Center – Route to least active representatives in messaging channels [MC1061481]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-steve-1045299-1024x683.webp)
![Microsoft SharePoint and Microsoft OneDrive: New PDF compression feature [MC1061109] 33 Microsoft SharePoint and Microsoft OneDrive: New PDF compression feature [MC1061109]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-andre-mouton-1207875-1024x683.webp)
![Microsoft 365 Copilot in Viva Glint: Viva Glint admin can enable Copilot for the Company admin user role [MC1061107] 34 Microsoft 365 Copilot in Viva Glint: Viva Glint admin can enable Copilot for the Company admin user role [MC1061107]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pacific-749147-1024x683.webp)
![Microsoft Teams Premium: Moderator-governed meetings for information barrier compliance [MC1061104] 35 Microsoft Teams Premium: Moderator-governed meetings for information barrier compliance [MC1061104]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-droosmo-2958565-1024x683.webp)
![Microsoft Copilot Studio - User like or dislike reactions to agent response available in Copilot Studio Analytics [MC1061050] 36 Microsoft Copilot Studio – User like or dislike reactions to agent response available in Copilot Studio Analytics [MC1061050]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-olly-3760809-1024x683.webp)
![Microsoft Copilot Studio – Connect to external sources in agents through Single Sign-On [MC1061008] 37 Microsoft Copilot Studio – Connect to external sources in agents through Single Sign-On [MC1061008]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-262367-1024x683.webp)