Posted inMicrosoft 365 apps
Posted inDynamics 365 Apps
Dynamics 365 Customer Service – Use Assign option for cases to update capacity, presence [MC1151002]
Message ID: MC1151002 We are announcing the ability to use the Assign option on the case form to work with unified routing to update presence and capacity of service representatives in Dynamics 365 Customer Service. This feature will reach general…










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![(Updated) Microsoft Teams: Users can add multiple emoji reactions to each chat or channel message [MC1084032] 37 (Updated) Microsoft Teams: Users can add multiple emoji reactions to each chat or channel message [MC1084032]](https://mwpro.co.uk/wp-content/uploads/2025/06/snails-2983235_1280-1024x683.webp)
![(Updated) Contact Unification across Outlook and Teams [MC695487] 38 (Updated) Contact Unification across Outlook and Teams [MC695487]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-wendywei-1555900-1024x683.webp)
![Dynamics 365 Customer Insights – Journeys - Automate scalable journey creation with the journey API [MC1150989] 39 The image shows a group of jellyfish with golden-yellow bell-shaped bodies and long, flowing tentacles. The jellyfish are floating in a deep blue ocean, creating a striking contrast between their vibrant colors and the surrounding water. The tentacles are thin and thread-like, some of which are reddish in color, adding to the intricate and mesmerizing appearance of the jellyfish.](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-oday-hazeem-4297-130621-1024x683.webp)
![(Updated) Feature retirement: deploy Shifts to your frontline teams at scale in Teams Admin Center [MC1127233] 40 (Updated) Feature retirement: deploy Shifts to your frontline teams at scale in Teams Admin Center [MC1127233]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-pixabay-235990-1024x683.webp)
![Microsoft 365 Copilot for Sales - Access Copilot for Sales from Outlook mobile [MC1144603] 41 Microsoft 365 Copilot for Sales – Access Copilot for Sales from Outlook mobile [MC1144603]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-markusspiske-177598-1024x683.webp)
