Modern Workspace Pro | Your Hub for Cloud, Copilot, Azure, AWS & GCP

Limited Microsoft Planner Functionality for Shared Mailbox Users [MC1064044]

Message ID: MC1064044 We are reaching out to inform you of an upcoming change affecting users who access Microsoft Planner through shared mailboxes. Due to underlying permission model limitations, shared mailbox accounts will no longer be able to perform the…

Modern Workspace Pro 28 April 2025Admin impact

Dynamics 365 Apps

Dynamics 365 Contact Center – Shift swapping for customer service representatives [MC1062980]

Message ID: MC1062980 We are announcing the shift swapping for customer service representatives feature for Dynamics 365 Contact Center. This feature allows customer representatives to control their schedules, enabling them to trade shifts directly with other representatives or by sending…

Modern Workspace Pro 26 April 2025New feature, Stay informed

Dynamics 365 Apps

Dynamics 365 Contact Center – Shift bidding for customer service representatives [MC1062977]

Message ID: MC1062977 We are announcing the shift bidding for customer service representatives feature for Dynamics 365 Contact Center. This feature allows schedulers to manage and release shifts for bidding, allowing customer representatives to bid on shifts that align with…

Modern Workspace Pro 26 April 2025New feature, Stay informed

Dynamics 365 Apps

Dynamics 365 Contact Center – Automated and manual scheduling for shift plans [MC1062976]

Message ID: MC1062976 We are announcing the Automated and manual scheduling for shift plans feature for Dynamics 365 Contact Center. This feature supports both manual and automated scheduling, enabling businesses to efficiently assign service representatives to shifts based on forecasted…

Modern Workspace Pro 26 April 2025New feature, Stay informed

Dynamics 365 Apps

Dynamics 365 Contact Center – Introducing the Manage time-off requests feature [MC1062979]

Message ID: MC1062979 We are announcing the Manage Time-off Requests feature for Dynamics 365 Contact Center. This feature will allow service representatives to submit leave requests that supervisors can review, approve, and integrate into scheduling. This feature will reach general…

Modern Workspace Pro 26 April 2025New feature, Stay informed

Dynamics 365 Apps

Dynamics 365 Contact Center – Create and manage shift plans for effective staffing and service coverage [MC1062974]

Message ID:MC1062974Message revision:[MC1062974]We are announcing the Create and manage shift plans for effective staffing and service coverage feature for Dynamics 365 Contact Center. This feature enables the creation of detailed shift plans that define staffing needs and required skills while…

Modern Workspace Pro 26 April 2025Stay informed