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GCP Release Notes: May 16, 2026
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![Dynamics 365 Contact Center – Use callback insights to optimize contact center operations [MC1265701]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-merilin-kirsika-tedder-143869-635405-1024x683.webp "Dynamics 365 Contact Center - Use callback insights to optimize contact center operations [MC1265701] 32")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Use callback insights to optimize contact center operations [MC1265701]
Message ID: MC1265701 We are announcing the ability to use callback insights to optimize contact center operations in Dynamics 365 Contact Center. This feature will reach general availability on April 30, 2026. How does this affect me? This feature provides…
![Dynamics 365 Customer Service – Unify next‑step suggestions across Microsoft AI and custom agents [MC1265733]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-life-of-pix-7974-1024x683.webp "Dynamics 365 Customer Service - Unify next‑step suggestions across Microsoft AI and custom agents [MC1265733] 33")
