Posted inMicrosoft Purview
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Monitor real-time conversations with Quality Evaluation Agent [MC1214103]
Message ID: MC1214103 We are announcing the ability to monitor real-time conversations with Quality Evaluation Agent in Dynamics 365 Contact Center. This feature will reach general availability on January 16, 2026. How does this affect me? When a quality score…
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