Modern Workspace Pro

Amazon Elastic Compute Cloud (Amazon EC2) C8gd and M8gd instances with up to 11.4 TB of local NVMe-based SSD block-level storage are now available in additional regions. C8gd instances are now available in South America (Sao Paulo). M8gd instances are…

Amazon CloudWatch Database Insights expands the availability of its on-demand analysis experience to AWS GovCloud (US-East) and AWS GovCloud (US-West). CloudWatch Database Insights is a monitoring and diagnostics solution that helps database administrators and developers optimize database performance by providing…

Amazon EC2 High Memory U7i instances with 8TB of memory (u7i-8tb.112xlarge) are now available in AWS Asia Pacific (Hyderabad), and U7i instances with 12TB of memory (u7i-12tb.224xlarge) are now available in AWS Europe (Spain). U7i instances are part of AWS…

Amazon Connect now enables you to choose the "From" email address when replying to inbound emails or sending new outbound messages, helping contact centers ensure the correct brand or business identity is used for every customer interaction. Administrators can configure…

Starting today, Amazon Elastic Compute Cloud (Amazon EC2) R7gd instances with up to 3.8 TB of local NVMe-based SSD block-level storage are available in South America (Sao Paulo) Region. R7gd are powered by AWS Graviton3 processors with DDR5 memory are…

Amazon Connect now delivers integrated agent coaching workflows that enable contact center managers to provide timely, targeted feedback directly within the Connect UI. When managers identify improvement opportunities through evaluation scorecards, they can immediately create coaching plans with specific customer…