Microsoft Office for the web: Apply sensitivity labels with user-defined permissions [MC1208688]
Posted inMicrosoft 365 apps Microsoft Purview

Microsoft Office for the web: Apply sensitivity labels with user-defined permissions [MC1208688]

Message ID: MC1208688 Office for the web in Microsoft 365 now supports applying sensitivity labels with user-defined permissions. This enhancement provides organizations with greater flexibility and control over document access in Word, Excel, and PowerPoint for the web. This message…
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Amazon Connect expands automated agent performance evaluations to 5 additional languages
Posted inAmazon Web Services

Amazon Connect expands automated agent performance evaluations to 5 additional languages

Amazon Connect now automates agent performance evaluations in Portuguese, French, Italian, German, and Spanish using generative AI. Managers define custom evaluation criteria in natural language and receive AI-generated evaluations with justifications in their preferred language. Performance evaluations also supports cross-language…
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Dynamics 365 Customer Service – Simulate AI field prediction capability from Case Management Agent [MC1204658]
Posted inDynamics 365 Apps

Dynamics 365 Customer Service – Simulate AI field prediction capability from Case Management Agent [MC1204658]

Message ID: MC1204658 We are announcing the ability to test how well the Case Management Agent is performing with field prediction in Dynamics 365 Customer Service. This feature will reach general availability on January 23, 2026.How does this affect me?Simulation…
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