Amazon Connect Customer now supports generative AI-powered summaries, real-time call analytics, and real-time rules in the Africa (Cape Town) Region. These capabilities extend the post-contact conversational analytics already available in the Region, giving companies access to AI-powered insights that help…

Amazon Redshift now integrates with the Agent Toolkit for AWS, enabling you to build, query, troubleshoot, and migrate to Amazon Redshift data warehouses and date lakes directly from AI agents such as Claude Code, Kiro, and Cursor. The integration pairs…

Starting today, Amazon Elastic Compute Cloud (Amazon EC2) X8i instances are available in the Europe (Milan) and Europe (Spain) regions. These instances are powered by custom Intel Xeon 6 processors available only on AWS. X8i instances are SAP-certified and deliver…

Amazon FSx for NetApp ONTAP, a fully managed shared storage service built on NetApp's popular ONTAP file system, now supports copying backups within and across AWS Regions, and across trusted accounts in your AWS organization. You can now provide an…

Amazon Connect Customer now automatically refreshes schedule metrics on the scheduling page, giving managers immediate visibility into the impact of schedule updates. For example, when a new team meeting is added for 10 agents from 10 AM – 11 AM,…