Amazon Quick now supports smart approvals, a review layer that reduces unnecessary approval prompts while preserving human oversight of the actions that matter most. As agents take more actions on a user's behalf, such as sending email, updating records, and…

AWS IAM Identity Center's Identity Store now delivers real-time events to Amazon EventBridge when users, groups, or group memberships or the identity store itself is created, updated, or deleted. AWS IAM Identity Center Identity Store is a central repository that…

Today, Amazon Elastic Kubernetes Service (Amazon EKS) announces certificate authority (CA) rotation visibility in the Amazon EKS Dashboard, giving you a consolidated view of CA rotation across your clusters. The Amazon EKS Dashboard already provides centralized visibility into your clusters…

AWS Backup restore testing now supports Amazon Redshift. Restore testing helps you automate and periodically run restore tests of your backups, so you can confirm that your Amazon Redshift backups restore successfully and measure how long the restores take. You…

Amazon Connect Customer lets agents preview attachments directly in the agent workspace, reducing contact handling time and limiting the need to download sensitive customer information. Agents can preview PDFs, images, and text files across email, chat, and cases, navigate between…

Today, Amazon Elastic Container Service (Amazon ECS) Managed Instances introduces two infrastructure optimization updates: cross-instance and Spot consolidation. Cross-instance consolidation evaluates tasks running across multiple underutilized instances together, packing them onto fewer instances to raise utilization and lower costs. Spot…