AWS Backup now supports copying Amazon DocumentDB backups across AWS Regions and storing them in logically air-gapped vaults in nine additional AWS Regions: Asia Pacific (Hong Kong, Jakarta, Melbourne, Osaka), Europe (Spain, Stockholm, Zurich), Africa (Cape Town), and Israel (Tel…

AWS Glue now supports catalog federation for remote Iceberg REST catalogs in AWS GovCloud (US) Regions. This capability provides direct and secure access to Iceberg tables, stored in Amazon S3 and cataloged in remote catalogs, using AWS analytics engines. With…

Amazon Connect Customer now enables managers to input unplanned shrinkage in agent schedules, providing a more accurate picture of staffing due to unscheduled agent absences such as late logins or unplanned sick leave. Managers can upload unplanned shrinkage assumptions directly…

Mountpoint for Amazon S3 can now limit memory usage, either automatically based on the environment it runs in or with a limit that you define. This lets you run Mountpoint alongside memory-intensive applications, for example, in machine learning training or…

Amazon Connect Customer now supports points-based scoring to evaluate human and AI agent performance, giving managers more flexibility in configuring evaluation scores. With points-based scoring, managers assign points to each criterion based on its importance to the business, and the…