Posted inMicrosoft 365 suite
![Dynamics 365 Customer Service – Enhance timeline with AI-driven filtering and attribution [MC1265732]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-googledeepmind-17497303-1024x683.webp "Dynamics 365 Customer Service - Enhance timeline with AI-driven filtering and attribution [MC1265732] 36")
Posted inDynamics 365 Apps
Dynamics 365 Customer Service – Enhance timeline with AI-driven filtering and attribution [MC1265732]
Message ID: MC1265732 We are announcing the ability to enhance the timeline with AI-driven filtering and attribution in Dynamics 365 Customer Service. This feature will reach general availability on April 30, 2026.How does this affect me?This feature enables AI agent…
![Dynamics 365 Sales – Boost decision making by using Visualize with Copilot [MC1265561]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-maumascaro-6489045-1024x683.webp "Dynamics 365 Sales - Boost decision making by using Visualize with Copilot [MC1265561] 37")
![Dynamics 365 Contact Center – Cancel voice consult with external number [MC1265722]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-googledeepmind-17485738-1024x683.webp "Dynamics 365 Contact Center - Cancel voice consult with external number [MC1265722] 38")
![(Updated) Microsoft 365 apps for Mac suite installer now includes the Microsoft 365 Copilot app [MC1230456]](https://mwpro.co.uk/wp-content/uploads/2025/06/gift-1420830_1920-1024x683.webp "(Updated) Microsoft 365 apps for Mac suite installer now includes the Microsoft 365 Copilot app [MC1230456] 39")
![Dynamics 365 Project Operations – Add support for Lookup and Currency on custom columns [MC1265693]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-skylar-kang-6046814-1024x683.webp "Dynamics 365 Project Operations - Add support for Lookup and Currency on custom columns [MC1265693] 40")
![Dynamics 365 Contact Center – Use SMS channel to engage with customers proactively [MC1265721]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-cottonbro-7696116-1024x683.webp "Dynamics 365 Contact Center - Use SMS channel to engage with customers proactively [MC1265721] 41")
