Amazon Connect Customer now supports points-based scoring to evaluate human and AI agent performance, giving managers more flexibility in configuring evaluation scores. With points-based scoring, managers assign points to each criterion based on its importance to the business, and the…

Amazon Elastic Compute Cloud (Amazon EC2) C8id and M8id instances with up to 22.8 TB of local NVMe-based SSD block-level storage are now available in additional regions. C8id instances are now available in Asia Pacific (Sydney) and Canada (Central) and…

Amazon Elastic Compute Cloud (Amazon EC2) R8id instances are now available in additional regions. R8id instances are now available in Asia Pacific (Mumbai, Malaysia, Sydney), Canada (Central), and Europe (Ireland, Stockholm). R8id instances feature up to 22.8TB of NVMe SSD…