Amazon Connect now enables you to choose the "From" email address when replying to inbound emails or sending new outbound messages, helping contact centers ensure the correct brand or business identity is used for every customer interaction. Administrators can configure…

Starting today, Amazon Elastic Compute Cloud (Amazon EC2) R7gd instances with up to 3.8 TB of local NVMe-based SSD block-level storage are available in South America (Sao Paulo) Region. R7gd are powered by AWS Graviton3 processors with DDR5 memory are…

Amazon Connect now delivers integrated agent coaching workflows that enable contact center managers to provide timely, targeted feedback directly within the Connect UI. When managers identify improvement opportunities through evaluation scorecards, they can immediately create coaching plans with specific customer…