Dynamics 365 Contact Center – Advanced Voice and Chat Agent Analytics on Omnichannel Historical Bot Dashboard [MC1183553]

Dynamics 365 Contact Center – Advanced Voice and Chat Agent Analytics on Omnichannel Historical Bot Dashboard [MC1183553]

Message ID: MC1183553 We are announcing advanced voice and chat agent analytics on the Omnichannel Historical Bot Dashboard in Dynamics 365 Contact Center. This feature will reach general availability on December 5, 2025.How does this affect me?This feature enhances the…
(Updated) Viva Engage – Retirement of themes in user settings [MC1162958]

(Updated) Viva Engage – Retirement of themes in user settings [MC1162958]

Message ID: MC1162958 (Updated) Updated November 6, 2025: We have updated the timeline. Thank you for your patience. [Introduction]Microsoft is retiring the themes feature in user settings for Viva Engage. This change removes the ability for users to personalize their Viva…