Amazon Connect Customer now supports information extraction, which automatically captures key data from voice and chat interactions, reducing manual data capture and improving agent and supervisor productivity. Information extraction captures verbatim values like account numbers, reservation IDs, and product names,…

SageMaker MLflow now enables customers to encrypt their data using customer-managed keys (CMK) through AWS Key Management Service (KMS). This enhancement allows organizations with strict security and compliance requirements to manage their own encryption keys. With customer-managed keys, you gain…

Amazon SageMaker HyperPod now enhances support for Ray with built-in observability, resilient training, accelerated inference and managed development environments. Ray is a popular open-source framework for scaling AI workloads on a unified compute layer, from data processing and distributed training…