Posted inPower Platform
![Dynamics 365 Contact Center – Handle duplicate callback requests gracefully when queues are overflowing [MC1214118]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-scottwebb-532574-1024x683.webp "Dynamics 365 Contact Center - Handle duplicate callback requests gracefully when queues are overflowing [MC1214118] 36")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Handle duplicate callback requests gracefully when queues are overflowing [MC1214118]
Message ID: MC1214118 We are announcing the ability to define how duplicate requests for callback are handled in Dynamics 365 Contact Center. This feature will reach general availability on January 30, 2026. How does this affect me? This feature enables…
![(Updated) New features coming to Copilot Notebooks for Frontier users [MC1187387]](https://mwpro.co.uk/wp-content/uploads/2025/06/lifestyle-3107041_1920-1024x683.webp "(Updated) New features coming to Copilot Notebooks for Frontier users [MC1187387] 37")
![Dynamics 365 Contact Center – Monitor real-time conversations with Quality Evaluation Agent [MC1214103]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-apasaric-3310691-1024x683.webp "Dynamics 365 Contact Center - Monitor real-time conversations with Quality Evaluation Agent [MC1214103] 38")
