Dynamics 365 Contact Center – Boost service representative productivity with inbox enhancements [MC1162743]
Posted inDynamics 365 Apps

Dynamics 365 Contact Center – Boost service representative productivity with inbox enhancements [MC1162743]

Message ID: MC1162743 We are announcing the ability to customize fields in the card layout and the open behavior for conversation messaging channels to help customer service representatives increase productivity in Dynamics 365 Contact Center. This feature will reach general…
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(Updated) Copilot Dashboard: Updated meeting metrics for Intelligent Recap [MC1085574]
Posted inMicrosoft Viva

(Updated) Copilot Dashboard: Updated meeting metrics for Intelligent Recap [MC1085574]

Message ID: MC1085574 (Updated) Updated September 30, 2025: We have updated the timeline. Thank you for your patience. Copilot Dashboard users can now view metrics that reflect both summarized and recapped meeting activity, offering a more complete view of Copilot’s impact…
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Microsoft Copilot Studio: Agent ownership reassignment [MC1162291]
Posted inMicrosoft 365 suite

Microsoft Copilot Studio: Agent ownership reassignment [MC1162291]

Message ID: MC1162291 [Introduction:]Starting in October 2025, Global Administrators and AI Administrators will gain the ability to reassign ownership of shared agents created within the organization. This update improves administrative control and ensures continuity in agent management, especially when employees…
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