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Message ID: MC1265742 We are introducing consent-based recording in Dynamics 365 Contact Center to enhance trust, ensure regulatory compliance, and reduce risk during customer voice interactions. This feature captures explicit customer consent at the start of calls with voice agents.…

Message ID: MC1265750 We are announcing the ability to simulate case‑resolution flows before production in Dynamics 365 Customer Service. This feature will reach general availability on April 30, 2026.How does this affect me?This feature enables you to validate Case Management…

Message ID: MC1265753 We are announcing a new feature for Dynamics 365 Customer Service known as Case Sentiment Insights. This feature is designed to give agents and supervisors a clear, real-time view of customer sentiment across email, chat, and voice…

Message ID: MC1265717 We are announcing the ability to find, filter, and sort records using natural language queries directly within smart grid through Copilot Search in Dynamics 365 Sales. This feature will reach general availability on April 30, 2026. How…