Amazon Connect now provides APIs that allow you to delete cases, case comments, undo contact associations, and remove service level agreements (SLAs) from cases. These new capabilities enable you to programmatically remove sensitive customer information from cases or delete cases upon a customer’s request.
Amazon Connect Cases is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), and Asia Pacific (Tokyo) AWS regions. To learn more and get started, visit the Amazon Connect Cases webpage and documentation.
Categories: marketing:marchitecture/messaging,general:products/amazon-connect
Source: Amazon Web Services
Latest Posts
- Power Apps – Content Security Policy enforcement for Power Apps code apps [MC1218747]
- Microsoft Teams: Organization evaluation score for apps and agents [MC1218713]
- (Updated) Microsoft 365 Copilot: Add web links as references in Copilot Notebooks [MC1193414]
- People Skills: AI skill inferencing expanded to E3/E5 licenses [MC1218711]
