Posted inDynamics 365 Apps
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Assign customers to a previously engaged expert [MC1391874]
Message ID: MC1391874 We are announcing the ability to assign customers to a previously engaged expert in Dynamics 365 Contact Center. This feature will reach public preview on June 30, 2026. How does this affect me? This feature automatically assigns…
![Dynamics 365 Contact Center - Assign customers to a previously engaged expert [MC1391874] 26 pexels pixabay 327482](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-pixabay-327482.webp)
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![Microsoft Power Automate - Connect to local AI models from desktop flows [MC1391881] 28 pexels towfiqu barbhuiya 3440682 11921157](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-towfiqu-barbhuiya-3440682-11921157.webp)
![Microsoft Power Automate - Run Python scripts using current Python versions in desktop flows [MC1391903] 29 pexels pixabay 290470](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-290470.webp)
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![Dynamics 365 Contact Center - Assign customers to a previously engaged expert [MC1391874] 32 Dynamics 365 Contact Center – Assign customers to a previously engaged expert [MC1391874]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-pixabay-327482-1024x683.webp)
![Dynamics 365 Human Resources - Streamline benefits enrollment process [MC1391907] 33 Dynamics 365 Human Resources – Streamline benefits enrollment process [MC1391907]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-babydov-7787750-1024x683.webp)
![Microsoft Power Automate - Connect to local AI models from desktop flows [MC1391881] 34 Microsoft Power Automate – Connect to local AI models from desktop flows [MC1391881]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-towfiqu-barbhuiya-3440682-11921157-1024x683.webp)
![Microsoft Power Automate - Run Python scripts using current Python versions in desktop flows [MC1391903] 35 Microsoft Power Automate – Run Python scripts using current Python versions in desktop flows [MC1391903]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-pixabay-290470-1024x683.webp)
![Dynamics 365 Contact Center - Automate shift rotations for balanced workforce coverage [MC1391876] 36 Dynamics 365 Contact Center – Automate shift rotations for balanced workforce coverage [MC1391876]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-joshsorenson-976862-1024x683.webp)
![Power Automate - Enable Process Intelligence Experience in object-centric process mining [MC1391882] 37 Power Automate – Enable Process Intelligence Experience in object-centric process mining [MC1391882]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-kevin-ku-92347-577585-1024x683.webp)