Dynamics 365 Contact Center – Evaluate closed conversations with Quality Evaluation Agent [MC1198596]

Dynamics 365 Contact Center – Evaluate closed conversations with Quality Evaluation Agent [MC1198596]

Message ID: MC1198596 We are announcing the ability to evaluate closed conversations, generate quality scores, and provide insights to help supervisors improve interaction quality in Dynamics 365 Contact Center. This feature will reach general availability on January 16, 2026.How does…
Site attestation policy is now generally available [MC1198075]

Site attestation policy is now generally available [MC1198075]

Message ID: MC1198075 [Introduction]Empower your organization with proactive governance. The new site attestation policy ensures that site owners regularly validate critical details like ownership, membership, and sharing settings. By automating periodic reviews and enforcement actions, this policy helps reduce compliance…
Microsoft Entra: Cross-tenant security group synchronization [MC1198077]

Microsoft Entra: Cross-tenant security group synchronization [MC1198077]

Message ID: MC1198077 We’re introducing cross-tenant group synchronization, a new capability that enables organizations to synchronize security groups across Microsoft Entra tenants. This feature simplifies collaboration scenarios by allowing shared access to resources across tenants while maintaining centralized group management.…
Migrate User Data Across Tenants: Mailboxes, OneDrives, and Teams Chats [MC1198079]

Migrate User Data Across Tenants: Mailboxes, OneDrives, and Teams Chats [MC1198079]

Message ID: MC1198079 [Introduction] To simplify cross-tenant migrations, we're introducing a unified interface that enables administrators to move user data—including Exchange mailboxes, OneDrive files, and Teams chats and meetings—across Microsoft 365 tenants. This streamlines migration workflows and supports seamless collaboration…