Dynamics 365 Contact Center – Real-time adherence monitoring for service representatives [MC1061589]

Dynamics 365 Contact Center – Real-time adherence monitoring for service representatives [MC1061589]

Message ID: MC1061589 We are announcing the Real-time adherence monitoring for service representatives feature for Dynamics 365 Contact Center. This feature allows supervisors to continuously monitor service representative’s adherence to their schedules, ensuring they stay on track to meet schedule…