We are announcing the ability to use an optimized setting to update presence in Dynamics 365 Contact Center. This feature will reach general availability on October 1, 2025.
How does this affect me?
With this feature, customer service representatives can update their presence in two steps:
- Click the presence icon in the navigation bar.
- In the dropdown, update your presence to your preference.
What action do I need to take?
This message is for awareness, and no action is required.
If you would like more information on this feature, please visit Use optimized setting to update presence.
Source: Microsoft
Latest Posts
- Microsoft 365 Weekly Change Intelligence – 1 Critical & 18 High Impact Changes (6 September 2026)
- Amazon Bedrock Managed Knowledge Base introduces user-managed setup for SharePoint, OneDrive, and Confluence data sources
- Amazon Bedrock Managed Knowledge Base now supports ServiceNow as a native data source connector
- Amazon Bedrock Managed Knowledge Base now supports automatic sync scheduling for data source connectors
