Amazon Lex now allows you to leverage large language models (LLMs) to improve the natural language understanding of your deterministic conversational AI bots in eight new languages: Chinese, Japanese, Korean, Portuguese, Catalan, French, Italian, and German. With this capability, your voice- and chat-bots can better handle complex utterances, maintain accuracy despite spelling errors, and extract key information from verbose inputs to fulfill the customer’s request. For example, a customer could say ‘Hi I want to book a flight for my wife, my two kids and myself’, and the LLM will properly identify to book flight tickets for four people.
This feature is available in 10 commercial AWS Regions where Amazon Connect is available: Europe (Ireland), Europe (Frankfurt), US East (N. Virginia), Asia Pacific (Seoul), Europe (London), Asia Pacific (Tokyo), US West (Oregon), Asia Pacific (Singapore), Asia Pacific (Sydney), Canada (Central). To learn more about this feature, visit Amazon Lex documentation or to learn how Amazon Connect and Amazon Lex deliver cloud-based conversational AI experiences for contact centers, please visit the Amazon Connect website.
Categories: general:products/amazon-connect,marketing:marchitecture/contact-center
Source: Amazon Web Services
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