![Dynamics 365 Customer Service – Insert Copilot prompts in email templates [MC1162753]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-googledeepmind-25630342-1024x683.webp "Dynamics 365 Customer Service – Insert Copilot prompts in email templates [MC1162753] 1")
We are announcing the ability to insert Copilot prompts in email templates that will enable data to be auto populated when the email template is inserted in Dynamics 365 Customer Service. This feature will reach general availability on October 31, 2025.
How does this affect me?
With this feature, administrators can speed up email responses with intelligent template prompts by setting up email prompts in email templates. When a customer service representative uses an email template, Copilot automatically fills in content from the prompts.
What action do I need to take?
This message is for awareness, and no action is required.
If you would like more information on this feature, please visit Add Copilot prompts to email templates.
Source: Microsoft
Latest Posts
- Workflows, Workers – Increased Workflows instance and concurrency limits
- New: Native polls integrated into New Outlook calendar compose form [MC1182003]
- Microsoft Purview: Inline protection for sensitive data shared over the network with non-Microsoft SASE integrations [MC1182008]
- Migration update for Office 365 connectors retirement in Teams – webhook URL support [MC1181996]
![Dynamics 365 Contact Center – Update knowledge base using Customer Knowledge Management Agent [MC1162751]](https://mwpro.co.uk/wp-content/uploads/2025/06/snails-2983235_1280-96x96.webp "Dynamics 365 Contact Center – Update knowledge base using Customer Knowledge Management Agent [MC1162751] 6")
![Dynamics 365 Contact Center – Broaden region coverage of voice channel [MC1162754]](https://mwpro.co.uk/wp-content/uploads/2025/06/horse-6746031_1920-96x96.webp "Dynamics 365 Contact Center - Broaden region coverage of voice channel [MC1162754] 7")