![Dynamics 365 Contact Center – Broaden region coverage of voice channel [MC1162754]](https://mwpro.co.uk/wp-content/uploads/2025/06/horse-6746031_1920-1024x683.webp "Dynamics 365 Contact Center - Broaden region coverage of voice channel [MC1162754] 1")
We are announcing the ability to use the voice channel in the United Arab Emirates (UAE) and Government Community Cloud Moderate (GCC-M) regions in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025
How does this affect me?
The voice channel will be available in the UAE and GCC-M regions. In GCC-M, the voice channel will be available via Direct Routing.
What action do I need to take?
This message is for awareness, and no action is required.
Source: Microsoft
![Dynamics 365 Customer Service – Insert Copilot prompts in email templates [MC1162753]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-googledeepmind-25630342-150x150.webp "Dynamics 365 Customer Service – Insert Copilot prompts in email templates [MC1162753] 6")
![(Updated) Feature retirement: deploy Shifts to your frontline teams at scale in Teams Admin Center [MC1127233]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-minan1398-1076588-150x150.webp "(Updated) Feature retirement: deploy Shifts to your frontline teams at scale in Teams Admin Center [MC1127233] 7")