We are announcing the release of OOTB Analytics Enhancements – Time Window, BU Filters and improvements to agent views in Dynamics 365 Contact Center. This feature will reach general availability on October 31, 2025.
How does this affect me?
This feature enhances the real-time analytics provided to supervisors with more flexibility and precision when monitoring contact center operations.
Key capabilities:
- Focused Time window filter: Default view now shows data from the past 2 hours (instead of full-day or 24-hour range).
- Business unit level filter: Enables comparison across business units and allows users to isolate metrics for a specific business unit.
- Agent Report Enhancement: Includes visibility into idle agents in real time.
This message is for awareness, and no action is required.
Source: Microsoft
Latest Posts
- AWS Control Tower Account Factory for Terraform now re-applies customizations when accounts move between OUs
- Amazon EC2 now surfaces the public SSM parameters associated with public AMIs
- Amazon Redshift adds rg.large and rg.12xlarge instance sizes
- Amazon EC2 High Memory U7in-24TB instances now available in AWS Europe (Paris) region
![Dynamics 365 Contact Center – Consult with workgroup, queue using intent [MC1163097]](https://mwpro.co.uk/wp-content/uploads/2025/06/shutters-669296_1920-96x96.webp "Dynamics 365 Contact Center - Consult with workgroup, queue using intent [MC1163097] 5")