Amazon Connect now allows you to programmatically enrich case data by linking related cases, attaching custom related items, and searching across them, so agents have the full context they need to resolve issues faster. For example, an airline can link all customer cases tied to a single flight cancellation to coordinate rebookings and send proactive updates, while a retailer can attach order and shipment details to a refund request to deliver faster resolutions and keep customers informed.
Amazon Connect Cases is available in the following AWS regions: US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town) AWS regions. To learn more and get started, visit the Amazon Connect Cases webpage and documentation.
Categories: marketing:marchitecture/contact-center,marketing:marchitecture/business-productivity,general:products/amazon-connect,marketing:marchitecture/messaging
Source: Amazon Web Services
Latest Posts
- Amazon Managed Service for Apache Flink is now available in AWS Asia Pacific (Auckland) Region
- Amazon Connect now supports multiple choice and date questions in evaluation forms
- (Updated) Microsoft Viva Insights: New prompt categories in the Microsoft Copilot Dashboard [MC1092459]
- Amazon Elastic VMware Service (Amazon EVS) is now available in additional Regions
![Microsoft Teams: Retirement of UKG and Blue Yonder managed connectors for Shifts [MC1166868]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-googledeepmind-25626521-96x96.webp "Microsoft Teams: Retirement of UKG and Blue Yonder managed connectors for Shifts [MC1166868] 6")
