![Dynamics 365 Contact Center – Split recordings speaker-wise in closed conversation view [MC1169041]](https://mwpro.co.uk/wp-content/uploads/2025/06/giraffe-5767909_1920-1024x683.webp "Dynamics 365 Contact Center - Split recordings speaker-wise in closed conversation view [MC1169041] 1")
Update: Release of this feature has been postponed; we will announce a new date in the future.
We are announcing the ability to split recordings by speaker in the closed conversation view in Dynamics 365 Contact Center.
How does this affect me?
This feature enables you to split recordings by speaker in the closed conversation view. This transforms the review process from a linear playback into a targeted, navigable experience. Supervisors can directly go to specific speakers sections, such as the customer or service representatives, without going through the entire audio.
What action do I need to take?
This message is for awareness and no action is required.
If you would like more information on this feature, please visit Split recordings speaker-wise in closed conversation view.
Source: Microsoft
<<< [MC1169041] Archive
Tooltip: View earlier revisions of this post
Latest Posts
- Amazon SNS now supports push notifications in the Europe (Spain) Region
- (Updated) Microsoft Viva Glint: Copilot will default to ON and move to VFAM as the single control [MC1222648]
- Microsoft 365 Copilot for Teams: Bilingual consecutive interpretation mode with Interpreter agent [MC1239927]
- Microsoft Teams: Flexible layout for meetings with resizable divider [MC1239934]
![Power Apps – Create offline profiles in the maker studio for Canvas apps [MC1171647]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-kinkate-368260-150x150.webp "Power Apps - Create offline profiles in the maker studio for Canvas apps [MC1171647] 7")