Introducing the employee self-service agent in Microsoft 365 Copilot Studio [MC1181770]

Message ID: MC1181770

[Introduction]

Microsoft is introducing the Employee Self-Service Agent, a custom agent that you can configure and extend to streamline HR and IT support experiences. This agent acts as a unified entry point for employees to access information and complete common workplace tasks, reducing friction and improving productivity across your organization.

This message is associated with Microsoft 365 Roadmap ID 487836.

[When this will happen:]

• Targeted Release: Started early June 2025
• Public Preview (Worldwide): Started early July 2025
• General Availability (Worldwide): Begins early November 2025

[How this affects your organization:]

Who is affected:

• Employee service delivery teams (e.g HR function/IT function)
• Organizations using Microsoft 365 Copilot Studio
• Admins managing HR and IT support workflows
• Employees accessing self-service support through Copilot

What will happen:

• Admins and agent makers can configure the agent to integrate with existing systems of record and publish it.
• Employees will see Employee self service agent as a unified interface to access HR and IT support in M365 Copilot.
• No changes will be made to existing policies or user permissions by default.

[What you can do to prepare:]

• No immediate action is required.
• Review your current HR and IT support workflows and areas of most tickets to identify common employee scenarios that could benefit from enabling with ESS.
• Determine which systems of record (e.g., ticketing, HRIS) you may want to connect to the agent.
• Inform helpdesk or support teams that a new self-service agent will be available later this year.

Learn more: Overview of the Employee Self-Service agent (will be updated before rollout)

[Compliance considerations:]

No compliance considerations identified, review as appropriate for your organization.

Source: Microsoft

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