![Dynamics 365 Contact Center – Update default Messaging Queues assignment strategy – Least Active [MC1181931]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-fauxels-3183197-1024x683.webp "Dynamics 365 Contact Center - Update default Messaging Queues assignment strategy - Least Active [MC1181931] 1")
We are announcing the ability to update the default Message Queues assignment strategy to “least active” in Dynamics 365 Contact Center. This feature will reach general availability on November 30, 2025.
How does this affect me?
This feature sets the “least active” assignment method as the default option for messaging queues. This method assigns work items to the customer support representative who is least active and has been inactive for the longest time.
For representatives working on both voice and messaging queues, the “least active” time calculation includes both voice and messaging conversations.
What action do I need to take?
This message is for awareness, and no action is required.
Source: Microsoft
Latest Posts
- Power Platform admin center – Manage external authentication provider governance [MC1210742]
- Dynamics 365 Contact Center – Debug issues in automatic assignment with enhanced logs [MC1210746]
- Dynamics 365 Contact Center – Debug routing issues with Application Insights dashboard [MC1210743]
- Power Pages – Build modern single-page applications [MC1210747]
![(Updated) Microsoft Teams Copilot without transcription becomes default for meetings – conversation history now persists [MC1139493]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-inspiredimages-139167-96x96.webp "(Updated) Microsoft Teams Copilot without transcription becomes default for meetings - conversation history now persists [MC1139493] 6")
![(Updated) Microsoft Purview: New Personalization settings [MC1030008]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-rudy-kirchner-278171-1229841-96x96.webp "(Updated) Microsoft Purview: New Personalization settings [MC1030008] 7")