Amazon Lex now supports wait & continue functionality in 10 new languages, enabling more natural conversational experiences in Chinese, Japanese, Korean, Cantonese, Spanish, French, Italian, Portuguese, Catalan, and German. This feature allows deterministic voice and chat bots to pause while customers gather additional information, then seamlessly resume when ready. For example, when asked for payment details, customers can say “hold on a second” to retrieve their credit card, and the bot will wait before continuing.
This feature is available in all AWS Regions where Amazon Lex operates. To learn more, visit the Amazon Lex documentation or explore the Amazon Connect website to learn how Amazon Connect and Amazon Lex deliver seamless end-customer self-service experiences.
Categories: marketing:marchitecture/artificial-intelligence,general:products/amazon-lex,general:products/aws-govcloud-us
Source: Amazon Web Services
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