Amazon Connect now allows you to customize the visual appearance of the agent workspace. You can apply a custom theme, including a logo, font, and color palette for light and dark modes, so the agent workspace aligns with the brand identity of your company or business unit.
Contact center agents spend hours each day in the Amazon Connect agent workspace, which provides them with all of the customer information, applications, and step-by-step guidance they need to deliver superior customer experiences. With today’s launch, organizations can change the default Amazon Connect theme to their own branded experience, creating a more familiar and intuitive experience for agents who use the agent workspace and other company applications. The agent workspace also has a new header bar where agents can easily access their settings, including their preference of light and dark mode, contributing to greater agent satisfaction and efficiency.
The Amazon Connect agent workspace is available in the following AWS Regions: US East (N. Virginia), US West (Oregon), Africa (Cape Town), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), Europe (London), and AWS GovCloud (US-West).
To learn more and get started, see the administrator guide and developer guide.
Categories: marketing:marchitecture/business-productivity,marketing:marchitecture/customer-enablement,general:products/amazon-connect
Source: Amazon Web Services
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