We are announcing the ability to set the least active assignment as the default in messaging queues in Dynamics 365 Contact Center. This feature will reach general availability on February 6, 2026.
How does this affect me?
This feature assigns conversations by default to the least active customer service representatives across messaging and voice channels.
What action do I need to take?
This message is for awareness, and no action is required.
Source: Microsoft
Latest Posts
- MC1466864: Teams Call Quality Dashboard Gets Refreshed Interface with Accessibility Enhancements
- Amazon EC2 P6-B300 instances are now available in the AWS Asia Pacific (Jakarta) Region
- Amazon EC2 P6-B200 instances are now available in the AWS Asia Pacific (Hyderabad) Region
- Amazon ECS Managed Daemons now support non-critical daemons
