Amazon Lex now provides three VAD sensitivity levels that can be configured for each bot locale: Default, High, and Maximum. The Default setting is suitable for most environments with typical background noise levels. High is designed for environments with consistent but moderate noise levels, such as busy offices or retail spaces. Maximum provides the highest tolerance for very noisy environments such as manufacturing floors, construction sites, or outdoor locations with significant ambient noise. You can configure VAD sensitivity when creating or updating a bot locale in the Amazon Connect’s Conversational AI designer.
This feature is available in all AWS commercial regions where Amazon Connect and Lex operate. To learn more, visit the Amazon Lex documentation or explore the Amazon Connect website to learn how Amazon Connect and Amazon Lex deliver seamless end-customer self-service experiences.
Categories: marketing:marchitecture/artificial-intelligence,marketing:marchitecture/contact-center,general:products/amazon-lex
Source: Amazon Web Services
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