Amazon Connect now includes agent time-off requests in draft schedules, making it easier for you to view why an agent was not scheduled on a particular day or part of the day. For example, when generating schedules for next month, you can see that an agent who typically works Monday to Friday wasn’t scheduled for the first week because they’re on leave without needing to check the published schedules or troubleshooting configuration as to why agent was not scheduled. This launch helps schedulers quickly identify coverage gaps and adjust schedules before publishing them to agents.
This feature is available in all AWS Regions where Amazon Connect agent scheduling is available. To learn more about Amazon Connect agent scheduling, click here.
Categories: marketing:marchitecture/business-productivity,general:products/amazon-connect,general:products/aws-govcloud-us,marketing:marchitecture/contact-center
Source: Amazon Web Services
Latest Posts
- MC1455035: Power Pages Rolls Out Early Upgrade to Version 9.8.8.5 with Performance and Security Fixes
- MC1455050: Power Platform Adds GitHub Support for Source Code Integration with Enhanced APIs and Performance
- MC1455051: Dynamics 365 Customer Service and Contact Center Adds Workforce Alerts for Intraday Volume Spikes
- Workers, Access – You can now enable Access on a Worker or all Workers at once
