Amazon Connect now supports 13 new languages for voice AI agents, bringing the total to 40 language locales. New languages include Arabic (Saudi Arabia), Czech, Danish, Dutch (Belgium), English (Ireland), English (New Zealand), English (Wales), German (Switzerland), Icelandic, Romanian, Spanish (Mexico), Turkish, and Welsh.
Amazon Connect’s agentic self-service capabilities enable AI agents to understand, reason, and take action across voice and digital channels to automate routine and complex customer service tasks across multiple languages.
To learn more about this feature, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, a complete AI-powered contact center solution delivering personalized customer experiences at scale, visit the Amazon Connect website.
Categories: marketing:marchitecture/contact-center,general:products/amazon-connect
Source: Amazon Web Services
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