![Dynamics 365 Contact Center – Cancel voice consult with external number [MC1265722]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-googledeepmind-17485738-1024x683.webp "Dynamics 365 Contact Center - Cancel voice consult with external number [MC1265722] 1")
We are announcing the ability to cancel voice consult with an external number in Dynamics 365 Contact Center. This feature will reach general availability on April 30, 2026.
How does this affect me?
This feature enables customer service representatives to cancel consult and transfer attempts while a call is still in the connecting or ringing state. The cancel option appears directly in the UI during the connecting phase, allowing the consult or transfer attempt to be terminated immediately so the customer service representative can retry with the correct participant or continue assisting the customer without delay.
The feature is enabled out of the box and doesn’t require administrator configuration.
What action do I need to take?
This message is for awareness, and no action is required.
Source: Microsoft
Latest Posts
- One-time email passcodes for external presenters in Teams events [MC1266026]
- Microsoft Purview | Data Security Investigations – Introducing new personal data examination [MC1266016]
- Update on custom domain guidance for Teams Event emails [MC1266025]
- Microsoft Teams: Auto-detect spoken language in multilingual meetings [MC1266022]
![(Updated) Microsoft 365 apps for Mac suite installer now includes the Microsoft 365 Copilot app [MC1230456]](https://mwpro.co.uk/wp-content/uploads/2025/06/gift-1420830_1920-96x96.webp "(Updated) Microsoft 365 apps for Mac suite installer now includes the Microsoft 365 Copilot app [MC1230456] 6")
![Dynamics 365 Sales – Boost decision making by using Visualize with Copilot [MC1265561]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-maumascaro-6489045-96x96.webp "Dynamics 365 Sales - Boost decision making by using Visualize with Copilot [MC1265561] 7")