![Dynamics 365 Contact Center – Use Admin Agent to simplify setup tasks in contact center [MC1276450]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-scottwebb-1029615-1024x683.webp "Dynamics 365 Contact Center - Use Admin Agent to simplify setup tasks in contact center [MC1276450] 1")
We are announcing Admin Agent in Dynamics 365 Contact Center. This feature will reach public preview on April 24, 2026.
How does this affect me?
This feature allows administrators to set up channels, routing, queues, AI agents, voice configurations, Teams Phone extensibility, and knowledge sources through a single guided assistant. Key capabilities of the Admin Agent in Copilot Service admin center include:
- Generate configurations
- Validate setups
- Run simulations
- Surface diagnostics
- Explain the rationale behind recommendations
This message is for awareness, and no action is required.
Source: Microsoft
Latest Posts
- Amazon Bedrock Guardrails announces a new API targeting agentic AI workflows
- Amazon FSx for Lustre Intelligent-Tiering storage class is now available in 13 additional AWS Regions
- Amazon S3 Vectors now supports up to 10,000 similarity search results per query
- Amazon S3 adds annotations to provide AI agents and analytics tools with context for data discovery
![Dynamics 365 Customer Service – Protect sensitive information in emails with data sensitivity labels [MC1276446]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-pixabay-144234-96x96.webp "Dynamics 365 Customer Service - Protect sensitive information in emails with data sensitivity labels [MC1276446] 6")
