![Dynamics 365 Customer Service- Auto regenerate evaluation summary based on final outcomes [MC1392321]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-breyeschow-1259531-1024x683.webp "Dynamics 365 Customer Service- Auto regenerate evaluation summary based on final outcomes [MC1392321] 1")
We are announcing the ability to auto regenerate evaluation summaries based on final outcomes in Dynamics 365 Customer Service. This feature will reach general availability on July 3, 2026.
How does this affect me?
This feature ensures that evaluation summaries and recommended actions always reflect the final, validated evaluation outcomes. When a reviewer or supervisor updates evaluation answers, whether to correct AI misinterpretations or refine manual assessments, the system automatically generates the evaluation summary again upon submission, ensuring that insights remain consistent with the finalized evaluation.
What action do I need to take?
This message is for awareness, and no action is required.
Source: Microsoft
Latest Posts
- (Updated) Update to agents in SharePoint: Simpler launch experience and new site AI settings [MC1315219]
- Amazon EC2 C7i instances are now available in the Israel (Tel Aviv) region
- AWS launches Cost Explorer historical data retention for accounts in billing groups
- Amazon RDS for MariaDB now supports community MariaDB minor versions 10.6.27, 10.11.18, 11.4.12, and 11.8.8
![(Updated) Microsoft Teams: Admin setting for simpler meeting passcodes (numeric‑only) [MC1232096]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-minan1398-1313817-150x150.webp "(Updated) Microsoft Teams: Admin setting for simpler meeting passcodes (numeric‑only) [MC1232096] 6")
![Dynamics 365 Sales – Skills for Copilot Cowork [MC1392332]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-pixabay-163007-96x96.webp "Dynamics 365 Sales – Skills for Copilot Cowork [MC1392332] 7")