MC1423105: Teams Admin Center Adds Call Flow Visualizer for Auto Attendant and Phone Routing

Introducing Auto-Attendant Call Flow Visualizer in Teams Admin Center
Message ID: MC1423105

[What and Why:]

We are introducing the Call Flow Visualizer in Teams Admin Center, a new interactive experience that provides a visual representation of Auto Attendant and Teams Phone agent call routing. This enhancement simplifies management of complex call flows, reduces configuration errors, and accelerates troubleshooting while improving admin productivity.

[Rollout Schedule:]

• General Availability (Worldwide, GCC): Began early June 2026; completed by late June 2026
• General Availability (GCC High, DoD): Will begin mid-August 2026; expected to complete by mid-September 2026

[Impact on Your Organization:]

Who is affected: Admins managing Auto Attendants and Teams Phone agents

Platforms/Services:

• Teams Admin Center (Web)

What will happen:

• A new “Call flow visualizer” option will be available on the Auto Attendants page.
• Admins can select an Auto Attendant or Teams Phone agent and select “Call flow visualizer” to view.

Screenshot: The Call flow visualizer option is available from the Auto attendants page in Teams admin center:



• Admins can view call routing in a tree-like, interactive diagram.
• The visualizer will display:
• Resource account assignments
• Greetings
• Business hours routing
• After-hours routing
• Holiday call flow branches
• Interactive controls such as zoom and pan will be supported.
• Upstream and downstream call routing relationships will be visible in a single view.
• Admins can select hierarchical call flows to dig deeper.
• The feature will be enabled by default; no configuration is required.

[Action Required/Recommendations:]

No action is required.

Recommended next steps:

• Review the new Call flow visualizer in Auto attendants page in Teams Admin Center.
• Update internal documentation or training materials for administrators.
• Inform helpdesk teams about the new troubleshooting capability.

[Compliance considerations:]

No compliance considerations identified, review as appropriate for your organization.

Source: Microsoft

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