MWPRO IMPACT SCORE
OPERATIONAL IMPACT
22
0
25
50
75
100
LOW IMPACT • MONITOR ONLY
Recommended Action:
No immediate action needed. Keep this on your radar.
No immediate action needed. Keep this on your radar.
What is MWPro Impact Score?
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Primary Audience
Tenant AdminsIT ManagersService Owners
Why this score?
AI Confidence
HIGH
Enough detail is available to trust this assessment.
Assessment Reasoning
The update is a feature enhancement in preview, with general availability delayed until late September. Admin impact is low as no action is required, but awareness matters for supervisors and potential training. End-user impact is modest since it introduces a new review experience for recordings. Urgency and effort remain low because this is an optional improvement rather than a breaking change.
20
Admin Impact
30
User Impact
20
Urgency
15
Effort
WHAT YOU NEED TO KNOW
AT A GLANCE
Dynamics 365 Contact Center will soon support splitting conversation recordings by speaker. This makes reviewing specific parts of calls quicker for supervisors.
END USERS
No major end-user change expected.
IT ADMINS
No immediate admin action required.
ROLLOUT TIMELINE
Upcoming:
30 September 2026
30 September 2026
📢 Official Microsoft Message Center Announcement
Dynamics 365 Contact Center – Split recordings speaker-wise in closed conversation view (Preview)
Message ID: MC1443081 (Updated)
Update: Release of this feature has been updated.
We are announcing the ability to split recordings by speaker in the closed conversation view in Dynamics 365 Contact Center. This feature will reach general availability on September 30, 2026.
How does this affect me?
This feature enables you to split recordings by speaker in the closed conversation view. This transforms the review process from a linear playback into a targeted, navigable experience. Supervisors can directly go to specific speakers sections, such as the customer or service representatives, without going through the entire audio.
What action do I need to take?
This message is for awareness and no action is required.
If you would like more information on this feature, please visit Split recordings speaker-wise in closed conversation view.
Source: Microsoft Message Center • Analysed by MWPro
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