Posted inMicrosoft Teams

MC1449174: Microsoft Teams Retires Live Chat and Ends Website Message Relay

3 minutesPosted inMicrosoft Teams
MWPRO IMPACT SCORE
OPERATIONAL IMPACT
71
0 25 50 75 100
HIGH IMPACT • REVIEW RECOMMENDED
Recommended Action:
Review the update and plan any required actions before rollout.
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Primary Audience

Microsoft 365 AdminsTeams AdminsIT ManagersService Owners
Why this score?
AI Confidence
HIGH
Enough detail is available to trust this assessment.
Assessment Reasoning
The feature retirement affects organisations using Teams live chat for customer interactions. Admins must remove embedded widgets from websites, update workflows and implement new engagement solutions before October 2026. Users relying on this channel will experience workflow loss, requiring communication and retraining. The deadline is within two months, creating high urgency and significant administrative effort.
80
🛡️ Admin Impact
CRITICAL
50
👥 User Impact
HIGH
70
⚡ Urgency
HIGH
75
🔧 Effort
CRITICAL
ℹ️ WHAT YOU NEED TO KNOW
📌

AT A GLANCE

Teams live chat is being retired. From August, new setups are blocked; from October, the service stops working.
👥

END USERS

Users relying on live chat will lose this feature after October 2026.
🛡️

IT ADMINS

Remove live chat widgets by 5 October 2026, inform users, and plan an alternative solution.
📅

ROLLOUT TIMELINE

Upcoming:
October 2026

📢 Official Microsoft Message Center Announcement

Microsoft Teams: Microsoft Teams live chat retirement
Message ID: MC1449174

[What and why]

Microsoft Teams live chat is being retired. Starting in August 2026, new customers will no longer be able to set up Microsoft Teams live chat. Starting in October 2026, Microsoft Teams live chat will no longer be supported and will stop relaying customer chat messages from websites to Teams.

This retirement allows us to focus investments on newer customer engagement and communication experiences.

[Rollout schedule]

  • Early August 2026: New customers can no longer set up Microsoft Teams live chat.
  • Early October 2026: Microsoft Teams live chat support ends and the service stops relaying customer chat messages.
  • Rollout completion is expected by mid-October 2026.

[Impact on your organization]

Who is affected

  • Organizations currently using Microsoft Teams live chat to route customer conversations from their websites into Teams.

Platforms and services

  • Microsoft Teams
  • Website integrations using Microsoft Teams live chat

What will happen

  • Beginning in early August 2026, new customers will no longer be able to configure Microsoft Teams live chat.
  • Beginning in early October 2026, Microsoft Teams live chat will no longer be supported.
  • The live chat widget will no longer relay customer chat messages from websites to Teams.
  • Historical customer chat content stored in the Teams channel used for live chat will remain available and will not be removed as part of this retirement.

[Action required and recommendations]

Administrators using Microsoft Teams live chat should:

  • Remove the Microsoft Teams live chat widget from all websites by October 5, 2026. On the HTML pages where the widget is embedded, look for the <script> tag with id=”chatbot” and remove it.
  • Notify internal users who rely on Microsoft Teams live chat about the retirement and resulting service interruption.
  • Review existing customer engagement workflows and implement an alternative solution before support ends.

Learn more

[Compliance considerations]

No compliance considerations identified. Review as appropriate for your organization.

Source: Microsoft Message Center • Analysed by MWPro

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