Amazon Connect Customer now automatically surfaces relevant examples of an agent's evaluations when managers are preparing coaching feedback, so they can deliver actionable, evidence-backed coaching to agents. When a manager prepares agent coaching feedback in Amazon Connect Customer, they automatically…

AWS Glue now supports VPC connections, filter pushdown, and partition support for the REST API connector. The REST API connector enables you to ingest data from any source that exposes a REST-based API, including proprietary systems and emerging platforms without…

Amazon EC2 Auto Scaling now supports Instance Refresh as a new AWS CloudFormation update policy. When you configure the new AutoScalingInstanceRefresh update policy and update properties that require instance replacement, CloudFormation automatically triggers an Instance Refresh. With this integration, you…

Today, AWS WAF adds pre-parse text transformations for query arguments and ten new text transformations for use in any rule statement. Both help you normalize request content so that AWS WAF inspects requests the same way your application interprets them.…

Amazon Redshift Data API introduces new capabilities that reduce the number of API calls to retrieve SQL statement metadata or results, provide visibility into sessions, and allow batch statements to execute on separate transactions. Long polling: Long polling enables you…