Posts by Modern Workspace Pro

Message ID: MC1225452 We are announcing the ability to leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteria in Dynamics 365 Contact Center. This feature will reach general availability on February 6, 2026. How does this affect…

Message ID: MC1225451 We are announcing the ability to leverage Quality Evaluation Agent simulation to test & fine tune evaluation criteria in Dynamics 365 Customer Service. This feature will reach general availability on February 6, 2026. How does this affect…

Message ID: MC1225441 We are announcing Quality Evaluation Agent Evaluation Criteria Extensibility in Dynamics 365 Contact Center. This feature will reach general availability on February 6, 2026. How does this affect me? This feature enables organizations to enforce a shared…

Message ID: MC1225428 We are announcing Quality Evaluation Agent evaluation criteria versioning in Dynamics 365 Customer Service. This feature will reach general availability on February 6, 2026. How does this affect me? This feature enables supervisors to update published evaluation…

Message ID: MC1225430 We are announcing Quality Evaluation Agent evaluation criteria versioning in Dynamics 365 Contact Center. This feature will reach general availability on February 6, 2026. How does this affect me? This feature enables supervisors to update published evaluation…

Message ID: MC1225438 We are announcing Quality Evaluation Agent Evaluation Criteria Extensibility in Dynamics 365 Customer Service. This feature will reach general availability on February 6, 2026. How does this affect me? This feature enables organizations to enforce a shared…