Dynamics 365 Contact Center – Enable Intent group and agent group-based metrics and dimensions [MC1172377]

Dynamics 365 Contact Center – Enable Intent group and agent group-based metrics and dimensions [MC1172377]

Message ID: MC1172377 We are announcing the ability to enable intent group and agent group-based metrics and dimensions for real time analytics for record routing in Dynamics 365 Contact Center. This feature will reach general availability on October 20, 2025.…
(Updated) Microsoft Viva Copilot Analytics launches new agent dashboard [MC1166852]

(Updated) Microsoft Viva Copilot Analytics launches new agent dashboard [MC1166852]

Message ID: MC1166852 (Updated) Updated October 13, 2025: We have updated the message, so images show as intended. Thank you for your feedback.[Introduction] We’re introducing the Agent Dashboard, a new dashboard available as part of Copilot Analytics in Microsoft Viva.…