Mike Rosoft

Amazon Connect adds default Step-by-Step Guides for After Contact Work

Amazon Connect now supports Default Guides for After Contact Work (ACW), enabling contact center administrators to automatically launch a Step-by-Step Guide when an agent enters the ACW state without any manual work. This capability helps contact centers standardize post-contact workflows…

Modern Workspace Pro 9 May 2026No Comments

Cloudflare Workers AI

Workers AI – Planned model deprecations on Workers AI

We are refreshing the Workers AI model catalog to make room for newer releases. Please update your apps to remove references to the models listed below before the deprecation date. Recommended replacements @cf/zai-org/glm-4.7-flash — fast multilingual model with multi-turn tool…

Modern Workspace Pro 9 May 2026No Comments

Microsoft 365 apps

Lock-free coauthoring in Microsoft Word [MC1304289]

Message ID: MC1304289 [Introduction]Lock-free coauthoring improves real-time collaboration in Microsoft Word by allowing multiple users to edit the same paragraph simultaneously. This enhancement reduces edit conflicts and interruptions, helping teams collaborate more efficiently. The feature is automatically enabled when supported,…

Modern Workspace Pro 9 May 2026New feature, Stay informed, User impactNo Comments

Exchange Online

Microsoft Exchange Online: Upcoming secure-by-default changes for Exchange APIs [MC1304287]

Message ID: MC1304287 [Introduction]As part of the Microsoft Secure Future Initiative (SFI), and in alignment with the Secure by Default principle, we’re updating the Microsoft‑managed default user consent policy for Microsoft Graph. This change increases administrator control over third‑party application…

Modern Workspace Pro 9 May 2026Admin impact, New feature, Plan for change, User impactNo Comments

SharePoint Online

Updates to SharePoint home sites [MC1304293]

Message ID: MC1304293 [Introduction] We are updating the SharePoint home site experience and renaming the Viva Connections app in Microsoft Teams to the SharePoint app to simplify setup and provide more flexibility when deploying your main intranet experience in Teams.…

Modern Workspace Pro 9 May 2026Admin impact, New feature, Plan for change, User impactNo Comments

Exchange Online

2026 Microsoft 365 Packaging Update [MC1304290]

Message ID: MC1304290 [Introduction] As a part of the 2026 Microsoft 365 Packaging and Pricing Update, we're excited to share that the following features will begin to roll out to Microsoft 365, Office 365, and Enterprise Mobility and Security (EMS)…

Modern Workspace Pro 9 May 2026Admin impact, Plan for change, User impactNo Comments

Mike on Anthropic Claude Sonnet is now available in Microsoft 365 Copilot [MC1247880]17 April 2026
Really interesting update. It feels like the bigger story here is not just that another model has been added, but…
Mike on Copilot entry point changes in Excel [MC1282571]17 April 2026
This is a helpful breakdown of what looks like a small UX change on the surface but has very real…
AI Logo Generator on GCP Release Notes: February 14, 202617 February 2026
It’s exciting to see Google SecOps SIEM and SOAR updates rolling out globally. I’m curious if there are any significant…
AI Music Generator on GCP Release Notes: February 13, 202615 February 2026
Security bulletins like the one for CVE-2025-13292 are always a bit concerning, but it’s reassuring to know Google is actively…
Nano Banana AI on GCP Release Notes: February 12, 202614 February 2026
This migration tool seems like a great step for those looking to modernize their infrastructure. Being able to move App…