Mike Rosoft

Amazon Connect Cases now supports customer profile identity resolution

Amazon Connect Cases now automatically reassociates cases when duplicate customer profiles are merged, so agents always see a complete case history for each customer. When the same customer has multiple profiles, such as when they reach out through different channels…

Modern Workspace Pro 5 May 2026No Comments

Amazon Web Services

AWS IAM now provides higher maximum quotas for roles, role trust policies, instance profiles, managed policies, and identity providers

AWS Identity and Access Management (IAM) has increased maximum quotas for six resources: Customer managed policies per account (5,000 to 10,000) Instance profiles per account (5,000 to 10,000) Managed policies per role (20 to 25) Role trust policy length (4,096…

Modern Workspace Pro 5 May 2026No Comments

Amazon Web Services

Amazon OpenSearch Service expands Cluster Insights with a new insight

Amazon OpenSearch Service expands Cluster Insights availability to all OpenSearch versions and Elasticsearch version 6.8 and above, bringing proactive cluster health and performance visibility through the Console. In addition, a new Unused Index insight helps customers identify indices in an…

Modern Workspace Pro 5 May 2026No Comments

Microsoft Viva

(Updated) Viva Engage: Pinned resources and related communities in Teams for iOS [MC1268933]

Message ID: MC1268933 (Updated) Updated May 5, 2026: We have updated the timeline. Thank you for your patience. [Introduction] We're improving the Viva Engage experience in Microsoft Teams for iOS by bringing pinned resources and related communities into the Teams mobile…

Modern Workspace Pro 5 May 2026Admin impact, Feature update, Stay informed, Updated message, User impactNo Comments

Microsoft Teams

(Updated) Brand impersonation protection for Teams Calling [MC1219793]

Message ID: MC1219793 (Updated) Updated May 5, 2026: We have updated the timeline. Thank you for your patience. [Introduction] Brand Impersonation Protection for Teams Calling adds proactive safeguards against fraudulent or deceptive external callers who attempt to appear as trusted organizations.…

Modern Workspace Pro 5 May 2026Admin impact, New feature, Stay informed, Updated message, User impactNo Comments

Microsoft Teams

(Updated) Microsoft Teams: Book future meetings from Microsoft Teams panels (Android) [MC1274551]

Message ID: MC1274551 (Updated) Updated May 5, 2026: We have updated the timeline. Thank you for your patience. [Introduction]To help organizations schedule shared spaces more efficiently, Microsoft Teams will introduce the ability for users to book future meetings directly from Teams…

Modern Workspace Pro 5 May 2026Admin impact, New feature, Stay informed, Updated message, User impactNo Comments

Mike on Anthropic Claude Sonnet is now available in Microsoft 365 Copilot [MC1247880]17 April 2026
Really interesting update. It feels like the bigger story here is not just that another model has been added, but…
Mike on Copilot entry point changes in Excel [MC1282571]17 April 2026
This is a helpful breakdown of what looks like a small UX change on the surface but has very real…
AI Logo Generator on GCP Release Notes: February 14, 202617 February 2026
It’s exciting to see Google SecOps SIEM and SOAR updates rolling out globally. I’m curious if there are any significant…
AI Music Generator on GCP Release Notes: February 13, 202615 February 2026
Security bulletins like the one for CVE-2025-13292 are always a bit concerning, but it’s reassuring to know Google is actively…
Nano Banana AI on GCP Release Notes: February 12, 202614 February 2026
This migration tool seems like a great step for those looking to modernize their infrastructure. Being able to move App…