Mike Rosoft

Amazon Connect now enables agents to forward email contacts to external email addresses

Amazon Connect now enables agents to forward email contacts to external email addresses and distribution lists directly from the Agent workspace and Contact Center Panel. When an email is forwarded, agents still retain ownership and complete communication trail of the…

Modern Workspace Pro 16 March 2026

Dynamics 365 Apps

Dynamics 365 Customer Service – Control evaluation volume with sampling [MC1253514]

Message ID: MC1253514 We are announcing the ability to control evaluation volume with sampling in Dynamics 365 Customer Service. This feature will reach general availability on April 17, 2026. How does this affect me? This feature enables you to manage…

Modern Workspace Pro 16 March 2026New feature, Stay informed

Power Apps

Power Apps – Download wrapped apps directly from Dataverse [MC1253499]

Message ID: MC1253499 We are announcing the ability to download wrapped apps directly from Dataverse in Power Apps. This feature will reach general availability on April 13, 2026.How does this affect me?This feature enables you to download custom branded app…

Modern Workspace Pro 16 March 2026New feature, Stay informed

Dynamics 365 Apps

Dynamics 365 Sales – Get additional Dataverse storage capacity [MC1253515]

Message ID: MC1253515 We are announcing additional Dataverse storage capacity for Dynamics 365 Sales. This change will reach general availability on April 15, 2026.How does this affect me?As a Dynamics 365 Sales Premium license holder, you will automatically receive an…

Modern Workspace Pro 16 March 2026Feature update, Stay informed

(Updated) Microsoft 365 Copilot: Q&A in Read Aloud enables real-time voice interactions [MC1183010]

Message ID: MC1183010 (Updated) Updated March 16, 2026: We have updated the timeline. This feature will be enabled for en-US only initially. Thank you for your patience. [Introduction:] Read Aloud is evolving from a passive listening tool into an interactive experience.…

Modern Workspace Pro 16 March 2026Admin impact, New feature, Stay informed, Updated message, User impact

Exchange Online

(Updated) Trust DigiCert Global Root G2 certificate authority to avoid Exchange Online email disruption [MC1224565]

Message ID: MC1224565 (Updated) Updated March 16, 2026: We republished the Microsoft 365 Root Certificate Chain Bundles for Worldwide (WWMT) and GCC High / DoD (ITAR) after identifying that the previously published bundles were missing required information. If you already…

Modern Workspace Pro 16 March 2026Admin impact, Plan for change, Updated message

MC1443517: Microsoft Teams Lets External Presenters Manage Event Production Controls

MC1443520: Microsoft Teams Adds Option to Assign Production Tool Control in Meetings and Webinars

MC1443523: Microsoft 365 Copilot Chat Adds Planner Task and Plan Management

MC1443518: Microsoft Teams Adds Expandable Presenter Panel for Better Visibility in Manage What Attendees See

MC1443510: Microsoft 365 Performs One-Time Cleanup of Aged Pending Requests in All Agents

MC1443511: Microsoft Teams Adds Auto Attendant Voicemail Management to Queues App

MC1443514: Microsoft Planner Adds Planner Agent Chat to Basic Plans

MC1413302: Viva Engage Adds Discussion Post Previews for Better Content Validation Before Publishing

MC1431365: Copilot Analytics Adds Agent 365 Dashboard for Managers in Viva Insights

MC1330886: Microsoft 365 Copilot Adds AI-Powered Suggested Edits in Copilot Pages