![Dynamics 365 Contact Center – Track segment-level metrics across queues [MC1296206]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-scottwebb-1544946-1024x818.webp "Dynamics 365 Contact Center – Track segment-level metrics across queues [MC1296206] 1")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Track segment-level metrics across queues [MC1296206]
Message ID: MC1296206 We are announcing the ability to track segment-level metrics across queues in Dynamics 365 Contact Center. This feature will reach general availability on May 30, 2026. How does this affect me? With this feature, contact center supervisors…
![Dynamics 365 Customer Insights – Journeys – Set message expirations to keep communication relevant [MC1296204]](https://mwpro.co.uk/wp-content/uploads/2025/06/pexels-futurekiiid-3691258-1024x683.webp "Dynamics 365 Customer Insights - Journeys - Set message expirations to keep communication relevant [MC1296204] 2")
