![Dynamics 365 Contact Center – Improve real-time analytics with intent group and agent groups [MC1185736]](https://mwpro.co.uk/wp-content/uploads/2025/06/ai-generated-8262909_1920-1024x683.webp "Dynamics 365 Contact Center – Improve real-time analytics with intent group and agent groups [MC1185736] 1")
Posted inDynamics 365 Apps
Dynamics 365 Contact Center – Improve real-time analytics with intent group and agent groups [MC1185736]
Message ID: MC1185736 We are announcing the ability to enable Intent group and Agent group metrics for real-time analytics in Dynamics 365 Contact Center. This feature will reach public preview on November 14, 2025. How does this affect me? This…
![(Updated) Microsoft Purview | New Copilot Security Controls in Microsoft Admin Center [MC1182689]](https://mwpro.co.uk/wp-content/uploads/2024/08/pexels-kateryna-babaieva-1423213-2760343-1024x683.webp "(Updated) Microsoft Purview | New Copilot Security Controls in Microsoft Admin Center [MC1182689] 3")
![Decoupling admin controls for agents on/off from Researcher and Analyst [MC1185442]](https://mwpro.co.uk/wp-content/uploads/2025/06/smiley-2091034_1920-1024x683.webp "Decoupling admin controls for agents on/off from Researcher and Analyst [MC1185442] 6")